Terms & Conditions

BOUTIQUE MEXICO TERMS AND CONDITIONS

Boutique Mexico offers a variety of services and products available on its website (boutiquemexico.com) and through partnering sites.

Our terms and conditions contain legal obligations, we ask that you read them carefully. They are the basis on which Boutique Mexico accepts purchases.

Unless indicated otherwise, all purchases performed through the boutiquemexico.com web site or any boutiquemexico.com affiliated site are subject to these terms and conditions; for all purchases, it will be considered that the person making that purchase has accepted these conditions on behalf of persons who appear on the purchase or gift.

These terms cannot be modified except in writing and with authorization from Boutique Mexico.

CONDITIONS OF USE

1. By using a Boutique Mexico code .com or .mx or any web site affiliated to Boutique Mexico code .com or .mx you are accepting this agreement and its conditions.

2. If you do not agree with the following terms and conditions, we ask that you not visit or use boutiquemexico.com or any of its affiliated web sites.

3. Boutique Mexico may change these terms and conditions at any time by publishing such changes on the Internet. We suggest that you review these terms and conditions periodically to ensure that you are aware of all the changes made by boutiquemexico.com. The continued use of boutiquemexico.com or one of its affiliated web sites following publication of such changes means that you accept and agree with said terms as they have been updated or modified.

4. You may not copy, reproduce, republish, download, publish, disseminate, broadcast, make publicly available or use the content of boutiquemexico.com (including any text, images, URL, price information, etc.) in any other way than for your personal noncommercial use. Any other use of boutiquemexico.com content requires prior written consent from Boutique Mexico.

5. You are accepting to use boutiquemexico.com and the web sites affiliated to boutiquemexico.com only for

legal purposes that do not violate the rights of any other person nor restrict or obstruct the use and enjoyment of boutiquemexico.com

6. Use of boutiquemexico.com or of any affiliated web sites shall be strictly personal and non commercial, or for the purpose of making requests and purchases for available products or services. You agree to use this site only for the purposes described and without committing fraud. Furthermore, you agree not to use robots or any other automated means of accessing this site, unless expressly authorized by Boutique Mexico.

7. You represent and warrant that a) Boutique Mexico has not ejected you or prohibited your access to the site; b) you do not have more than one Boutique Mexico account at the same time, and d) you are fully legally able to accept these terms and conditions of service.

8. When you accept these conditions we will grant you permission to use the site in accordance with the indicated restrictions. When you enter or use the site you may find content that you consider offensive, indecent, incorrect, censurable or inappropriate, therefore you enter and use the site at your own risk.

USER ACCOUNTS

9. You must create an account and provide certain personal information in order to make a purchase using the Site. Furthermore, you will be responsible for protecting your account password and for all activities carried out in relation to your account. You are responsible for notifying us immediately of any unauthorized use of your account.

10. Your account is strictly personal and for noncommercial use. You may not impersonate someone else, create an account for another person other than yourself, provide an e-mail address that is not yours or create several accounts.

11. We reserve the right to close your account at any time with or without reason.

CONTENT

12. You may contribute to the Site in several ways including revisions, videos, images, completing your public profile and evaluating the contributions of other users (your “Content”). All such contributions will remain subject to Boutique Mexico criteria.

13. We may use your Content in different ways, either on the web site, changing its format, adding it to advertisements and other work, creating projects based on it, promote and distribute and allow third parties to promote and distribute such on their own web sites and media platforms (“Other Media”). Therefore, you grant Boutique Mexico irrevocable permission to use your Content for any legal purpose. You also irrevocably grants all users of the Site and of Other Media the same rights to access your Content in relation to their use of the Site and of Other Media. Finally, you irrevocably waive all claims or assertion of moral damage or attributions with respect to your Content.

14. You are solely responsible for your Content and therefore assume all the risks related thereto, and state that you hold or have the necessary permissions to use your Content and to authorize its use as described in this document. You may not suggest that your Content is supported or approved by Boutique Mexico.

15. You may be held liable for the violation of any third party rights contained in your Content.

16. Boutique Mexico may occasionally remove or return user Content at our discretion. We are under no obligation to preserve or provide copies of your Content or guarantee its confidentiality.

17. Boutique Mexico and its affiliates may include advertising or other information linked to your Content or included therein, on the Site or in Other Media. You will not be entitled to any compensation whatsoever for such advertising. The disposition, form and extent of said advertising are subject to change without notice.

RETURN POLICY

18. If an ítem must be returned please send us a Return Request Email and send back your item(s). All refunds are issued via original payment method; no exceptions. Late returns are accepted at Boutique Mexico’s discretion, and may only be refunded for store credit.

We accept returns & exchanges on all regular and sale priced items. Please ensure that returned items are new, unused and have all tags still attached. Please include all designer packaging (e.g. shoe boxes, dust bags, tags etc.) with your return. We will not accept returns that are without designer tags, damaged, used and/or altered.

RETURN SHIPPING

19. If you are on vacation in Cancun or Riviera Maya and we personally delivered your product, we can do a return or exchange in 2 days. If we shipped your product FedEx we are unable to offer you complimentary return shipping at this time. You are solely responsible for the cost of return shipping as well as any customs duties or taxes that your return package incurs.

HOW TO RETURN ITEMS?

20. If you are vacationing in Cancun or the Riviera Maya and we delivered your product to your hotel:

Send us an email at sales@boutiquemexico.com the moment you realize you want to return it. You have 2 calendar days from receipt of your order to submit a Return Request so we can pick up your product. If we receive the email before 4 pm we can pick it up that same day. If we receive the email after 4 pm we will pick it up the next day between 5 pm and 10 pm.

In the email let us know:

What hotel you are staying at.
What your order number is.
What product you will be returning or exchanging.

Take the product in its original packaging to the front desk and let them know that BoutiqueMexico will be there to pick it up between 5 pm to 10 pm.

Once we receive the item we will refund your credit card and if it was an exchange we will calculate the difference and leave the new product back at the front desk.

You will receive an email confirmation as soon as your returned package has been received and your refund has been processed.

21. If you are vacationing in Cancun and Riviera Maya and we have your product sent to your home:

When you get home and you realize you would like to return the product, send us an email at sales@boutiquemexico.com. You will have 15 calendar days from receipt of your order to ubmit a Return Request and send back your item(s).

In the email let us know:

The products you are returning
Your order number

Mail the product back to us in its original packaging to:
Calle Retorno Punta Alen
Lote 61 Manzana 3 supermanzana 16
Cancun, Quintana Roo 77505
MEXICO

We are so sorry but we are unable to offer you complimentary return shipping at this time. You are solely responsible for the cost of return shipping as well as any customs duties or taxes that your return package incurs.

You will receive an email confirmation as soon as your returned package has been received and your refund has been processed.

If you would like another product and we hope you do, please place a new order.

22. If you live in Mexico and your order was shipped within Mexico:

Send us an email at sales@boutiquemexico.com the moment you realize you want to return your item. You will have 15 calendar days from receipt of your order to submit a Return Request and send back your item(s).

In the email let us know:

The products you are returning
Your order number

Mail the product back to us in its original packaging to:
Calle Retorno Punta Alen
Lote 61 Manzana 3 supermanzana 16
Cancun, Quintana Roo 77505
MEXICO

We are so sorry but we are unable to offer you complimentary return shipping at this time. You are solely responsible for the cost of return shipping.

You will receive an email confirmation as soon as your returned package has been received and your refund has been processed.

If you would like another product and we hope you do, please place a new order.

23. If you are an International Customer (US, Canada, anywhere else in the world) and we shipped your order:

Send us an email at sales@boutiquemexico.com the moment you realize you want to return your item. You will have 15 calendar days from receipt of your order to submit a Return Request and send back your item(s).

In the email let us know:

The product you are returning
Your order number.

Mail the product back to us in its original packaging to:

Calle Retorno Punta Alen
Lote 61 Manzana 3 supermanzana 16
Cancun, Quintana Roo 77505
MEXICO

We are so sorry but we are unable to offer you complimentary return shipping at this time. You are solely responsible for the cost of return shipping.

You will receive an email confirmation as soon as your returned package has been received and your refund has been processed.

If you would like another product and we hope you do, please place a new order.

EXCHANGE POLICY

24. If you’d like to purchase another item/style, please return the purchased item for a refund, and purchase your desired item/style as a new transaction.

International Customers: If you live outside of Mexico, you will be responsible for potential duties levied on the replacement item.

We are so sorry but we are unable to offer you complimentary return shipping at this time.

DELIVERY TO YOUR HOTEL

25. Delivery is free in Cancun and only $5 usd for the Riviera Maya.

Our delivery truck leaves our warehouse everyday at 5 pm so you will be receiving your beautiful products at your hotel between 5:30 pm and 10 pm Monday through Saturday.

Orders received before 4pm will be delivered that very same day between the hours of 5:30 pm to 10 pm.

Orders received after 4 pm will be delivered the next day between the hours of 5:30 pm to 10 pm.

We will drop off your purchase at the lobby and send you an email confirming the delivery and the name of the person who received the package. It is recommended that once you receive your delivery email you go to the front desk as soon as possible to pick it up.

Remember if you would like to return or exchange anything, email us as soon as possible so we can pick up the item and hopefully exchange it for something else before you go home.

Since most of our customers are only here for a few days we try to solve returns and exchanges in a matter of one to two days.

PRICES

26. All prices shown on boutiquemexico.com and its affiliated web sites are per product unless specified otherwise. Prices are subject to change without notice until an order or purchase is confirmed.

27. Credit card payments may be subject to a small variation on your statement caused by the exchange rate used by the processing bank.

28. Purchases will be considered confirmed only when they are fully paid using any of the accepted methods. Credit card charges will be billed as Aventuras Unicas S.A. de C.V. or Unikgo on your statement.

29. Prices include all taxes and it is therefore understood that there will be no additional charges.

30. Payments made with credit cards or in any other manner are not subject to additional processing charges or commissions.

PAYMENT PROCESSING

Payments for all services purchased through this site will be processed by Aventuras Unicas S.A. de C.V.

SPECIAL OFFERS FOR BOUTIQUE MEXICO MEMBERS

31. Registered users are eligible for limited discounts and promotions.

32. Special discounts or promotions for members are confirmed instantly upon purchase.

LIABILITY CLAIM WAIVER

33. If any of these terms and conditions are declared illegal, void or not enforceable by any applicable State or Federal law in any jurisdiction where they are in effect, the illegal, void or not enforceable term or condition will be separated or eliminated from this document and the remaining terms and conditions will continue to be valid, binding and enforceable.

USAGE RESTRICTIONS

Promises not to initiate, assist or allow third parties to engage in any of the following: [sic]

Use the site to make threats, stalk, commit fraud, incite, threaten or support the stalking of another person nor interfere in any way with another user’s enjoyment of the site;

Use the site to send or broadcast spam, chain letters, contests, pyramid schemes, surveys or other methods for the massive distribution of messages whether they are of a commercial nature or not;

Use the site in any way that could create a conflict of interest, for example: doing business with reviews or with the owners of other businesses or writing or requesting reviews;

Use the site to promote intolerance or discrimination against protected groups;

Use the site to infringe the rights of a third-party, including violations related to issues of trust, copyright, trademarks, patents, business secrets, moral law, privacy, advertising or any other intellectual property or patent right;

Use the site to send or broadcast pornography or illegal content;

Use the site to request personal information from minors, stalk or threaten to harm minors;

Use robots, spiders, site search and capture applications or other automated devices, processes or means to enter, capture, gather or index a Site or its Content;

Attempt to gain unauthorized access to the Site, a user account, data systems or networks connected to the Site by means of pirating techniques, password extraction or other means; use the Site or any of its Content to spread any virus, worms, faults, Trojans or other destructive elements (jointly “Virus”); use devices, software or routines that interfere with the correct operation of the Site or attempt to interfere as such; perform massive traffic volume requests; use the Site to intrude on the security systems of other information networks, obtain passwords or encrypted security codes illegally; interrupt or interfere with security or cause damage to the Site or its Content in any other way; eliminate, avoid, disable, damage or interfere with the Site’s security protocols, carry out actions that obstruct or restrict use of the Site or copy the Content, or disable functions that limit use of the Site.

CANCELLATION OF THE ACCOUNT

Boutique Mexico may cancel or suspend your account or your ability to use the Site partially or completely at its discretion and without prior notice.

You may cancel the service Conditions at any time by closing your account or ceasing to use of any section of the Site. If you close your account we may continue to show any previously published Content and are under no obligation to withdraw such.

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Boutique Mexico

Discover talented native designers working with the indigenous communities of Southern Mexico to create a line of contemporary, artisan-made clothing, accessories and gifts.

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